What size should I order?

It is very important you check our size chart for best fit. As it is a fitted garment, you will need to know which size is accurate for your shape. Here at Salt & Saunter, we don’t think size should matter & we are constantly looking at ways to improves comfort and fit. Alternatively, feel free to contact us directly if this doesn’t answer your questions and we can offer further advice on fit.

How long will it take for my order to be made?

All of our items are currently made to order. This means production time could be up to 14 working days, plus the days it will take for your item to be shipped. (Please take note of the banner on the website for more updated times during busy periods). (Please check information under ‘Do Salt & Saunter ship worldwide?’ for guidelines) If we happen to have the items in stock, we will be able to send out your order much earlier.

For any concerns about stock or availability, please contact us.

What payment does Salt and Saunter accept?

We accept payments via Paypal and recently have introduced card payments.

How long does it take for International payments to be received?

It takes 5-7 working days for international payments to be received. (We are currently based in the UK).

Do Salt and Saunter ship worldwide?

Yes, we offer worldwide shipping. This will come at a higher cost than UK delivery so please check delivery costs.

*Please note we can only ship DHL packages Monday – Friday*

Unfortunately, we cannot guarantee that you will receive your package within the time frame expected. Estimated delivery times are to be used as a guide only and commence from the date of dispatch (make sure you watch out for that dispatch email). Salt & Saunter does not hold responsibility for damaged, lost or stolen packages.

Please note, As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these may be necessary to release your order from customs on arrival. We also can not be held responsible for the delay of any packages due to being held by customs. Salt & Saunter will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes, as well as its rules and regulations for importing foreign goods and products. If a delivery attempt has been made and the item was not collected and has been returned to us, you will be required to pay the re-delivery fee and the duty tax for re-import of the swimwear. If the duty tax is more than the value of the swimwear, we will abandon the package.

Due to strict customs out of our control, please allow at least 14 days delivery.

Do I pay for custom Charges?

Please note, As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these may be necessary to release your order from customs on arrival. We also can not be held responsible for the delay of any packages due to being held by customs. Salt & Saunter will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes, as well as its rules and regulations for importing foreign goods and products. If a delivery attempt has been made and the item was not collected and has been returned to us, you will be required to pay the re-delivery fee and the duty tax for re-import of the swimwear. If the duty tax is more than the value of the swimwear, we will abandon the package.

 

Due to strict customs out of our control, please allow at least 14 days delivery.

Returns Policy

We hope that you are over the moon with your order, but if not, don’t panic! Send us an email at info@saltandsaunter.com and we can provide you with support and a return address. (Please note we cannot refund initial shipping charges or the return postage). All goods must be in their original condition (Item/s must not have been worn, washed or altered in any way) and swimwear garments must have gusset stickers securely in place.  Unworn items must be returned in original Salt & Saunter Swim bag and the item/s must be sent back within 14 days of delivery date.

Every product we send out is quality controlled, however, in the unlikely event of a faulty item, please contact us via email so we can start the exchange/refund process. If the package does not reach us safely, we will not be able to complete the refund/exchange, so it is recommended to use a tracked method to ensure your package is returned.

PLEASE NOTE – If you have purchased during discount periods or sale or used a promotional code, they are final sale and refunds or exchanges cannot be accepted. 

How do I know if you have received my return?

Once we have received your items, we can sent out your exchange if required or we can give a full refund (excluding shipping costs). We recommend that you use a registered post service to return goods, and keeping a record of the tracking details as Salt & Saunter will not be held liable for the loss of garments being returned.

How long will it take for my refund to be processed?

Please allow at least 14 working days from the day we receive your return for your refund to be credited back into your account.